We at Sylvia Decor & Design make preorder items available to our clients, because those items are highly sought after, seasonal and often ordered preseason. We do not accept cancellations. Additionaly, preorders are not eligible for discounts or price matching. Preorders require payment to be made at checkout. As well as clicking the agreement button for the terms of a preorder. Should your item arrive damaged a RGA will be provided. If an item is in stock we will replace it. If the item is not in stock we will refund you to your original payment method.
Should the item not be manufactured you will also receive a refund to your original payment method. As always we thank you for support.
To extend the life of your purchase apply a clear matte protective coating at the start of each season, before exposing the product to outdoor elements. We recommend using Krylon UV-Resistant Acrylic Coating, which can be found at your local craft store or home improvement store.